Privacy Policy

1. Introduction

Welcome to Al Sraiya Security Service – https://sss.com.qa, a website operated by and registered in the State of Qatar (“we,” “us,” “our”). We are committed to protecting your privacy and handling your personal data in an open and transparent manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard our personal data when you visit our website, use our services, or interact with us. It is formulated in compliance with Qatari Law No. 13 of 2016 on Protecting Personal Data Privacy and other relevant regulations.

By accessing or using our Site, you consent to the practices described in this policy. If you do not agree with the terms, please do not access the Site.

2. Definitions

• • Personal Data: Any information that identifies you directly or indirectly, such as your name, identification number, contact details, online identifiers, or location data.
  • Sensitive Personal Data: A special category of data that receives enhanced protection under Qatari law, including but not limited to data related to children, health, religious beliefs, and financial records.
  • Processing: Any operation performed on personal data, such as collection, recording, storage, use, transfer, or deletion.

3. The Data We Collect About You

We may collect and process the following types of personal data:

• • Identity Data: Name, username, title, date of birth, gender, Qatari ID (QID) or passport number (when required for specific services like verification).
  • Contact Data: Billing and delivery addresses, email address, and telephone numbers.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We do not routinely collect Sensitive Personal Data unless legally required or with your explicit consent for a specific purpose (e.g., health information for a specific service). We take special care to protect data concerning children and will always seek verifiable parental consent when required by law.

4. How We Collect Your Personal Data

• • Direct Interactions: You may provide us with your Identity and Contact Data by filling in forms on our Site, creating an account, or by corresponding with us by post, phone, email, or otherwise.
  • Automated Technologies or Interactions: As you interact with our Site, we may automatically collect Technical and Usage Data about your equipment and browsing patterns. We collect this data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy (Section 10) for more details.
  • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, such as analytics providers (like Google Analytics) and search information providers, all operating under strict data processing agreements.

5. Purposes and Legal Basis for Processing Your Personal Data

We will only process your personal data when the law allows us to. The primary legal bases we rely on under Qatar Data Privacy Law are:

• • Your consent (e.g., for sending marketing communications).
  • Performance of a contract with you (e.g., to process and deliver your orders).
  • Compliance with a legal obligation (e.g., to maintain records for tax and regulatory purposes as required by Qatari authorities).
  • Our legitimate interests (e.g., to administer and protect our business and this website, and for data analytics to improve our website), provided that your fundamental rights do not override those interests.

The table below describes our processing purposes and the legal basis we rely on.

6. Disclosure of Your Personal Data

We may share your personal data with the following parties for the purposes set out in this policy:

• • Internal Third Parties: Other companies within our corporate group acting as joint controllers or processors.
  • External Third Parties:
    • Service providers acting as data processors who provide IT, system administration, hosting, payment processing, and delivery services.
    • Professional advisers including lawyers, bankers, auditors, and insurers based in Qatar who provide consultancy, banking, legal, insurance, and accounting services.
    • Qatari regulatory authorities, law enforcement agencies, and other third parties where we are required to do so by law or to enforce our legal rights.
  • Third Parties in the context of a business transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the new entity.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. International Transfers of Your Personal Data

We primarily store and process your personal data within the State of Qatar. If we need to transfer your data outside Qatar, we will ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

• • Transferring data to countries deemed by the Qatar Ministry of Transport and Communications (MOTC) to provide an adequate level of protection for personal data.
  • Using specific contracts approved by the MOTC which give personal data the same protection it has in Qatar.

8. Data Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. These measures include encryption, access controls, and secure servers.

We also have procedures in place to deal with any suspected personal data breach and will notify you and the relevant Qatari authorities of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements in Qatar. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use, and the applicable legal requirements.

10. Cookies and Similar Technologies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

11. Your Legal Rights Under Qatari Law

Under the Qatar Data Privacy Law, you have the right to:

• • Request access to your personal data.
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data (the “Right to be Forgotten”).
  • Object to processing your personal data.
  • Request restriction of processing your personal data.
  • Request the transfer of your personal data to you or a third party (data portability).
  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the details in Section 13. We may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

12. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this policy. We will notify you of any material changes by posting the new policy on the Site. You are advised to review this policy periodically for any changes.

13. Contact Us & Data Protection Officer

If you have any questions about this Privacy Policy, wish to exercise your legal rights, or wish to make a complaint, please contact us at:

Email : info@sss.com.qa
Address : Doha, Qatar

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant regulatory authorities in Qatar.